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I occasionally read the Harvard Business Review blogs and gain some insight into practical issues. Just today, I picked up an article on companies jumping onto social media bandwagon to resolve customer service (or rather customer complain issues). The article makes real sense... more like commonsense when you think about it.
The HBR blog can be accessed here. Comments are closed.
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About
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The Minuteman
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Some of my Professional Credentials:
IRCA QMS
Lead Auditor
Practicing Management Consultant
Associate Member Singapore Human Resource Institute
Advanced Certificate in Training and Assessment (WDA-certified)
Certified IT Business Continuity Manager (CITBCM)
Associate Member, Singapore Institute of Directors
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